Alternate Billing Overview

The Alternate Payment option allows you to collect an alternate billing payment method from a member, thus providing a backup billing option in case an issue arises with the member's primary billing payment method. The system will always attempt to collect using the member's primary billing payment method first. Then, if the payment is not processed successfully, the system will automatically attempt to collect using the member's alternate billing payment method based on the number of days past due that you selected.

Previously, Club Account or Card on File could be used as alternate billing payment methods. The alternate billing payment method could be attempted after a set number of days past due (you could select from 5 to 99 days).

We have further enhanced the alternate billing process by providing greater integration and automation in DataTrak. Alternate payment billing can be enabled at the club level, and you can now select from 3 to 99 days.

Request Alternate Billing

To request alternate billing, you must contact your ABC Account Executive.