Setting up Your Security Information

Passwords in DataTrak are required to meet PCI (Payment Card Industry) Data Security Standards.
See PCI Compliance.

The first time you log in to DataTrak, the Password Manager appears and prompts you to change your password and set up your security information. You must set up your security information in order to use the password reset feature.

You must change your password at this point, but you can ignore the security information (Change Question/Answer) section indefinitely. However, if you do not complete the security information you cannot use the password reset feature.

Your password must be changed every 90 days. Passwords that are over 90 days old will expire.

The following is an example of the Password Manager prompt.

pr_force_change_new.png

To change your password and set up your security information

  1. Type a New Password. Your password must be at least eight (8) characters in length, and it must contain at least one number (0-9) and one letter (A-Z).
  2. Re-enter your New Password to confirm it.
  3. Type Your City or Town of Birth.
  4. Select a challenge Question.

The following are the available challenge questions.

  • In what city did you meet your spouse/significant other?
  • What is the name of your favorite childhood friend?
  • What is your birth date? (for example, 01/01/1900)
  • What is your mother’s birth date? (for example, 01/01/1900)
  • What is your oldest sibling’s middle name?
  • What was your favorite class in school?
  1. Type an answer to the challenge question you selected. The answer must be from 5 to 50 characters in length.
  2. Click OK.

The dialog box closes and your password is changed. The security information you entered is used when you must reset or change your password.