Unfreeze a Membership

You can remove freeze conditions on a membership by unfreezing it.

If an account has been frozen by time at any point, the time freeze must be removed first before billing freezes may be removed.

Watch the Freeze/Unfreeze Membership video

To unfreeze a membership

  1. Go to the member’s Invoices page.
  2. While in ABC view, click Edit in the upper right-hand corner of the page.
  3. In the edit menu, click Unfreeze.

The Unfreeze dialog box appears. It indicates which type of freeze is in place.

unfreeze_dialog.png

  1. Set the date to unfreeze the account:
  • If this is a Billing freeze, enter the Effective Date.
  • If this is a Time freeze, enter the End Date.

The account is unfrozen on the date you entered.