Processing a Return to a Gift Card

If necessary, you can process a return to a gift card.

To process a return to a gift card

1. In POS find the member.
2. Click Load Previous Sale then find and select the member’s receipt.
3. When the transaction is loaded in POS, click Return.
4. Select Vendor Gift Card for the payment method.
5. In the Gift Card - Purchase/Add Value dialog box enter the gift card number:

• If you scan the gift card using a barcode scanner, DataTrak automatically triggers the Lookup balance transaction to the vendor.
• If you must type in the gift card number, for example from a magnetic stripe card, you must type in the number and then click Lookup to trigger the balance transaction to the vendor.

6. Click OK.
7. Click Finish.

The transaction is sent to the Valutec. If any errors are received from the vendor during the transmission of this transaction, you will be directed to the Gift Card Transactions page to review the error and retry the transaction providing you have the appropriate security roles.