Redeeming a Gift Card

You can select the Vendor Gift Card payment method when customers use a gift card to purchase items at the club.

To redeem a gift card

  1. In Point of Sale, ring up the sale.
  2. Click Total to complete the sale.
  3. On the Complete Sale page, select the Vendor Gift Card payment method.
  • If you scan the gift card using a barcode scanner, DataTrak automatically triggers the Lookup balance transaction to the vendor.
  • If you must type in the gift card number, for example from a magnetic stripe card, you must type in the number and then click Lookup to trigger the balance transaction to the vendor.
  1. When the card balance is returned
  • If the current balance on the member’s card equals or exceeds the purchase, the total of the purchase is displayed in the amount field.
  • If it is not enough, then the card balance is entered in the Amount field and DataTrak prompts you to enter another form of payment.
  1. Click OK to complete the sale.

This will trigger the Sale transaction to the vendor.

  1. Click Finish to complete the transaction.
  • If it processed correctly, the transaction is completed and the receipt is printed. The gift card transaction history/status is recorded on the Gift Card Transactions page.
  • If the transaction fails, DataTrak returns to the Complete Sale page and highlights the failed transaction with an error message.
  • If you receive an error indicating an Invalid Card/Deactivated Card then you can void the gift card transaction and pay with another form of payment including another gift card, or you could close out of POS to cancel the entire sale.
  • If NSF is returned then you can choose an additional payment option to finalize the sale, void the gift card transaction or close out of POS to cancel the entire sale.
  • If multiple gift cards are used for payment and two succeed but one fails, all vendor transactions are voided and DataTrak returns to the Complete Sale page with the gift card transaction causing the error highlighted giving you the option of voiding the transaction and selecting another form of payment to finish the transaction.

The receipt will display the amount charged the gift card, the authorization code returned by the vendor, and the remaining Gift Card balance.

receipt_redeem.png