Voiding a Gift Card Purchase

If necessary, you can void a gift card purchase.

If more than one gift card was used in the transaction, you must perform a Return instead.

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To void a gift card purchase

  1. On the Receipts page find the member’s receipt.
  2. Select the receipt and click Void.
  3. In the Void Transaction dialog box, select the Reason Code.
  4. Click Finish.

The transaction is sent to the Valutec. If any errors are received from the vendor during the transmission of this transaction, you will be directed to the Gift Card Transactions page to review the error and retry the transaction providing you have the appropriate security roles.