Member Check-In Analysis Dashboard

View Document Details

Summary

The Member Check-In Analysis dashboard offers a comprehensive view of various aspects related to member check-ins at your club.

This analytical tool provides insights into patterns, trends, and details associated with member visits, ensuring that you can effectively monitor and optimize club operations to meet member needs.

These are the iSeries and Commerce billing system icons.

Commerce and iSeries Dashboard

This dashboard supports both billing systems, Commerce Transact and iSeries.

When to Use

Use the Member Check-In Analysis dashboard as a tool for optimizing club operations, enhancing member experiences, and making informed decisions about resource allocation and engagement strategies.

By examining check-in trends and related details, you can ensure that your club provides a seamless and satisfying experience for all members.

Below are a few examples of using this dashboard.

  • Operational Efficiency

  • Resource Allocation

  • Member Engagement

  • Member Behavior Insights

  • Retention Strategies

  • Membership Offerings Optimization

Key Performance Indicators (KPIs)

Key Performance Indicators
(KPIs) are measurable values that help gauge the success of your business. They provide insights into performance, progress, and the achievement of goals.

This dashboard includes the following key metrics and charts.

Key Performance Indicators (KPIs)

  • Check-Ins: Shows the total and unique count of check-ins for the selected date range. This also includes multiple check-ins for a member.

  • Active Members Checked-In: Shows the percentage of active members checked in to the club for the selected date range.

    Calculation Active Members Checked-In Calculation

  • Average Visits per Member that Checked-In: Shows an average of how many times a member visits the club.

    Average Visits per Member that Checked-In Calculation

  • Avg Visit per Member: Shows an average of how many times all active members would have visited the club based on the total check-in count for the chosen date range.

    Avg Visit per Member Calculation

  • Class Participation: Shows the percentage of members who participated in a class.

Charts

Chart
Charts are graphical representations of data. They visually depict trends, patterns, and relationships within datasets. They help users visualize data to understand trends and make informed decisions.

Check-Ins by Age Range & Gender: Shows the total number of check-ins, grouped by age and gender, for the selected date range.

Check-Ins by Membership Type: Shows the number of check-ins by membership type. Hover the mouse over an item to view details, or right-click an item and select Drill through to open the detailed report.

Check-Ins by Hour: Shows the total number of check-ins, grouped by hour and day, for the selected date range.

  • White: An empty value (no member check-ins occurred).

  • Blue: The lowest value (the fewest number of member check-ins).

  • Red: The highest value (the most member check-ins)

Member Check-In Trend: Shows a 12-month trend of active members checked-in, average visits per member that checked-in, and class participation.

Use the Advanced Filters option to customize the dashboard by membership type, gender, check-in status, check-in message, alert check-ins, and remote check-ins.

Essential Definitions

Check-In
A member or guest who scanned or entered their barcode at a Membership & Operations terminal. Synonyms: Visit
Class
A scheduled activity in the Membership & Operations scheduler. Synonyms: Appointment, Event, Session

Illustrations

dashboard