Chargeback Summary
Report Overview
Use the Chargeback Summary to track chargebacks and chargeback reposts across one or multiple clubs. The data provided is strictly related to payments drafted through ABC member billing and ABC-collected Club Account.
No data will be provided for chargebacks and chargeback reposts which occur outside of ABC collections. This includes transactions that occur through POS, club-collected member billing, club-collected Club Account, and third party collections.
Generating the Report
Set the following parameters for the report.
- Choose a Start Date and an End Date. The most current end date available is the last complete business day. Use the date options to narrow your search or broaden it, as needed.
- Select clubs to be included in the report by moving one or more clubs from the Available Clubs box to the Selected Clubs box.
- To add all available clubs to the Selected Clubs box, select the All Clubs check box.
- To select specific clubs, click the name of the club you want to move to the Selected Clubs box then click the arrow pointing toward the Selected Clubs box.
- Choose a report format.
- Run or Queue the report.
Summary Report
When you generate the report for multiple clubs, the Chargeback Summary will display each club's totals for the following categories of chargebacks and chargeback reposts:
- ABC member billing chargebacks
- ABC member billing chargeback reposts
- Club Account ABC-collected chargebacks
- Club Account ABC-collected chargeback reposts
- Total chargebacks and reposts
Clubs that do not have data for the time period selected will be suppressed from the report.
Here is a sample of the Chargeback Summary report:
| Column | Column Description |
|
ABC Member Billing Chargebacks |
Includes member billing charges disputed and conditionally won in favor of the member. |
| ABC Member Billing Chargeback Reposts |
Includes member billing charges that have been successfully disputed and conditionally won in favor of the club. |
| ABC Club Account Chargebacks |
Includes Club Account and recurring services charges that were disputed and conditionally won in favor of the member. |
| ABC Club Account Chargeback Reposts | Includes Club Account and recurring services charges that were successfully disputed and conditionally won in favor of the club. |
| Total | The total of all member billing and Club Account chargebacks and chargeback reposts processed by ABC for the period selected. |
Amounts in the Total column are formatted as hyperlinks leading to transaction-level detail reports. You can select a club total to view all chargebacks and chargeback reposts for that club during the time period selected. Alternatively, you can select the Total Chargebacks figure to view all chargebacks and chargeback reposts across clubs for the time period selected.
Detail Report
When you select a total in the Summary report, you can retrieve transaction-level details for a specific club or across all clubs selected. Below you can see a sample of a member detail report for a single club.
| Column | Column Description |
|
Original Transaction Date |
The date of the original transaction with which the chargeback is associated. Chargeback reposts will not display an original transaction date. |
| Chargeback Date |
The date on which the chargeback or chargeback repost occurred in ABC’s systems. |
| Payment Description |
This column distinguishes chargebacks from chargeback reposts. |
| Payment Amount |
Chargebacks display in parenthesis in red font. Chargeback reposts display positive amounts in black font. |
| Collection Method | The method by which the payment was collected. |
The Chargeback Member Detail report includes the Chargeback History column. If a member has a prior chargeback, occurring before the Start Date selected on the parameters page, that is related to a chargeback listed in the report, then the Chargeback History column will display a Y (Yes). The Y will be formatted as a hyperlink.
Click Y to view details on prior related chargebacks. The Chargeback History report will load.
The Chargeback History report includes the Won/Lost column, which will only populate for the last transaction in the chain.
A chargeback status of won, lost, or pending is determined by the following process and the state of the transaction on the End Date selected from the parameters page. You have 30 days to respond to a chargeback. Generally, there is a conditional repost based on representment that has taken place within the 30-day window. Afterward, the information is sent to the cardholder's bank. The bank has 45 days to respond with a determination in favor of the merchant, resulting in a repost, or in favor of the cardholder, in which case a second chargeback is processed.
Automated Report
The Chargeback Summary is available for automated delivery! Reports will be sent in Excel format unless you specify a preference for PDF format.
To receive the report via e-mail, please complete the automated report setup checklist and submit it to ABC on the ABC CRS Client Request Form. Click