ABC Fitness Network Information and
Computer Requirements

Last Revised Wednesday, June 26, 2024 at 2:52:35 PM

 

ABC Fitness provides industry-leading gym management and billing software to over 9600 clubs in the US, Canada, and Puerto Rico. ABC is a Level 1 service provider that is PCI DSS compliant. This guide is meant to help you ensure your club has the correct settings to ensure the software will function properly.

Workstation Access

Our techs will need access to a Local Administrator level account on each workstation so they can install the required software components and drivers. Our software is designed to run in a "most permissive" environment. Please remove all security policies to allow our support staff to set up the workstation and all peripherals. If you need to re-apply security policies to the user account or workstation, please do so after support staff has completed the workstation setup.

Hardware Requirements

Windows 10/11 Retail (Home/Pro) PC with chromium-based browser for general use with a high speed internet connection.

Other editions (Enterprise/LTSC/LTSB/IoT/mobile) are not supported by ABC. They may be useable in in your environment but ABC does not code, develop, or test with those versions in mind.

All-in-One computers are not recommended for peripherals. Review and testing for future utilization is scheduled to resume shortly. If necessary, the current recommendation is to utilize minimal peripherals.

The fingerprint scanner is not currently supported on Windows 11. Development is currently working on adding this functionality.

Products that are no longer supported by Apple are not supported by ABC. Please refer to this page for more information and lists of unsupported Apple products: Vintage Products and Obsolete Products

Computer/POS

Computers provided by ABC are shipped without a Wi-Fi card. We require an ethernet connection or a Wi-Fi adapter to access computers remotely.

  Recommended System Specifications Current ABC System Specifications
Chassis Small Form Factor (SFF) or larger Small Form Factor (SFF)
Operating System Windows 11 Windows 10
Version 64-bit 64-bit
Edition* Home Professional
Professional (preferred)
Web Browser Microsoft Edge (Chromium) Microsoft Edge (Chromium)
Google Chrome
Processor Quad core or Higher1 12th Gen Intel Core i3-12100
AMD Ryzen 3 Pro 4350G
Processor Speed 2.6 GHz or Higher 3.3 GHz (4.3 GHz Boost)
3.8 GHz (4.0 GHz Boost)
RAM 16 GB or Higher 8 GB DDR4 2667/3200 MHz
Storage 512 GB HDD or Higher 512 GB M.2 SSD
Power Supply 180 Watts or higher 180 Watts
260 Watts
Graphics Processing 128 MB RAM w/ Direct X 9 or higher Intel UHD Graphics 730
Radeon Vega 6
USB 8 Ports or Higher 8 Ports
Serial 1 Port or Higher2 1 port

* Other editions (Enterprise/LTSC/LTSB/IoT/mobile) are not supported by ABC. They may be useable in in your environment but ABC does not code, develop, or test with those versions in mind.

Kiosk

  Recommended System Specifications Current ABC System Specifications
Chassis Micro/Tiny Form Factor (MFF/TFF) or larger Micro Form Factor (MFF)
Operating System

Windows 10

 Windows 10
Version 64-bit 64-bit
Edition Home Professional
Professional (preferred)
Web Browser Microsoft Edge (Chromium) with IE mode Microsoft Edge (Chromium)
IE 11
Processor Quad core or Higher3 10th Gen Intel Core i3-10100T
AMD Ryzen 3 Pro 4350G
Processor Speed 2.6 GHz or Higher 3.0 GHz (3.8 GHz Boost)
RAM 8 GB or Higher 1600 MHz 8 GB DDR4 2667 MHz
Storage 128 GB HDD or Higher 128 GB M.2 SSD
Power Supply 65 Watts or higher 65 Watts
Graphics Processing 128 MB RAM w/ Direct X 9 or higher Intel UHD Graphics 630
USB 4 Ports or Higher 6 Ports

Tablet

  Recommended System Specifications
Operating System
  • iPad OS
  • Android
Web Browser Google Chrome

Peripheral devices are not currently supported on tablets.

Components

Product Name Peripheral HWS DataTrak/M&O Win10 Win11
Computers4          
Dell XE2 N N/A Y Y N
Dell Optiplex 780 N N/A Y N N
Dell Optiplex 3000 N N/A Y Y Y
Dell Optiplex 3070 N N/A Y Y Y
Dell Optiplex 3080 N N/A Y Y Y
Dell Optiplex 3090 N N/A Y Y Y
HP ProDesk 600 N N/A Y Y Y
Lenovo M600 N N/A Y Y Y
Lenovo M710s N N/A Y Y N
Lenovo M720s N N/A Y Y Y
Lenovo M70s N N/A Y Y Y
Lenovo M70s Gen 3 N N/A Y Y Y
Lenovo M75s Gen 2 N N/A Y Y Y
Lenovo M79 N N/A Y Y N
Lenovo M800 N N/A Y Y N
           
Barcode Scanners Peripheral HWS DataTrak/M&O Win10 Win11
Code CR950 Y N Y    
Code CR1000 Y N Y Y Y
Code CR1100 (Drivers License) Y N Y Y Y
Code CR5000 (USB) Y N Y Y Y
Code CR5000 (Serial) Y Y Y Y Y
Code CR5200 (Serial) Y Y Y Y Y
Code CR5200 (USB) Y N Y Y Y
Honeywell MS7580C (USB) Y N Y Y Y
Honeywell MS7580C (Serial) Y Y Y Y Y
Honeywell MS7580G (USB) Y N Y Y Y
Honeywell MS7580G (Serial) Y Y Y Y Y
Honeywell Metrologic MS7120 (USB) Y N Y Y Testing
Honeywell Metrologic MS7120 (Serial) Y Y Y Y Testing
Honeywell VuQuest 3320g (USB) Y Y Y Y Y
Honeywell VuQuest 3320g (Serial) Y Y Y Y Y
IDTech Swipe Reader (AX)
(END OF LIFE)		 Y Y N    
IDTech Swipe Reader (USB) Y Y Y Y Y
Motorola MS9208 (USB)
(Not sold by ABC)		 Y N Y    
Motorola MS9208 (Serial)
(Not sold by ABC)		 Y Y Y    
           
Cameras5 Peripheral HWS DataTrak/M&O Win10 Win11
Logitech C270 Y Y Y Y Y
Logitech C310 Y Y Y Y Y
Logitech C525 Y Y Y Y Y
Adesso CyberTrack H3 Y Y Y Y Y
Logitech QuickCam Orbit AF Y Y Y Y Y
           
Cash Drawers Peripheral HWS DataTrak/M&O Win10 Win11
APG Series 4000 Y N Y N/A N/A
Starmicronics Star Choice Y N Y N/A N/A
MMF Val-U Line Y N Y N/A N/A
           
Credit Card Readers Peripheral HWS DataTrak/M&O Win10 Win11
Ingenico Link/2500*

see Client References: triPOS		 Y   Y Y Y
Ingenico Lane/3000*
see Client References: triPOS
see Client References: triPOS		 Y   Y Y Y
Ingenico Lane/7000*
see Client References: triPOS
Client References: triPOS		 Y   Y Y Y
Ingenico Lane/7000 Deluxe/WiFi*
see Client References: triPOS
see Client References: triPOS		 Y   Y Y Y
Magtek MSR120b Y Y      
Verifone MX915*‡
 Y Y Y Y Y
           
Document Scanners Peripheral HWS DataTrak/M&O Win10 Win11
Brother DS Mobile 600 Y Y   N N
Brother DS Mobile 620 Y Y   Y N
Brother DS Mobile 720D Y Y   Y Y
Brother DS Mobile 740D Y Y   Y Y
Epson DS-30 Y Y   Y Y
Epson DS-70 Y Y   Y Y
Epson DS-530 Y Y   Y Y
Epson GT-S50 Y Y   Y Y
Fujitsu ScanSnap Y Y   Y Y
           
Fingerprint Scanners Peripheral HWS DataTrak/M&O Win10 Win11
Digital Persona U.are.U 4500 Y Y Y Y Testing
Idlink MSO300 Y Y Y Y Testing
Suprema BioEntry W2 (ACS) Y Y Y N/A N/A
Suprema BioMini Plus2 (ACS) Y Y Y Y Testing
Topaz Siglite 4x3 Y Y Y Y Y
           
           
Internet Splitter Peripheral HWS DataTrak/M&O Win10 Win11
Ingenico ComBox          
           
Inventory Scanners Peripheral HWS DataTrak/M&O Win10 Win11
Code CR3600 Y        
HSTA-209 Zebra TC20 Y N Y Y Testing
HSTA-209 Zebra TC21 Y N Y Y Testing
           
Kiosks Peripheral HWS DataTrak/M&O Win10 Win11
RedDot MFEE Kiosk   N     Testing
MYiCLUBonline standalone Kiosk   Y     Testing
MYiCLUBonline iPad Air Kiosk   Y     Testing
Slabb Kiosk   Y     Testing
           
Proximity Readers Peripheral HWS DataTrak/M&O Win10 Win11
RFIDeas WaveID Mifare iCLASS Y N Y Y Testing
rf IDEAS Wave ID pcProx Plus Y N      
HID multiCLASS SE RP15 (Access Control) Y N Y N/A N/A
HID iCLASS SE RP40 (Access Control) Y N Y N/A N/A
HID ProxPoint (Access Control) Y N      
Kantech P345MTR (Access Control) Y N Y N/A N/A
           
Receipt Printers Peripheral HWS DataTrak/M&O Win10 Win11
Star TSP100 Y Y Y Y Y
Star TSP600 (USB) Y N Y Y Y
Star TSP600 (Serial) Y N Y Y Y
Star TSP600 (Parallel) Y N Y Y Y
Star TSP650 (USB) Y N Y Y Y
           
Signature Pads Peripheral HWS DataTrak/M&O Win10 Win11
Topaz 4x3 SigLite Signature Gem Y Y Y Y Y
Verifone MX915*‡
 Y Y Y Y N

*These components are supported in Ignite Commerce.

‡ The Verifone device can be used as a card terminal and/or a signature pad. The Verifone device and triPOS card terminal cannot be used on the same workstation.

triPOS References

Use this setup information for the Ingenico Link/2500, Lane/3000, Lane/7000, or Lane/7000 device.

  • Allow outbound https port 443 traffic to tripos.vantiv.com
  • Allow TCP/IP traffic to port 9001 of device.tripos.vantiv.com
  • 25+ Mbps download speed
  • 10+ Mbps upload speed

Because triPOS Cloud uses Microsoft Azure data centers for load-balancing and redundancy, there is not a set range of Worldpay-owned IP addresses behind the triPOS Cloud Cert and Production environment. Note, though, that Microsoft publishes a (large) weekly list of all Azure IP address ranges
(https://www.microsoft.com/en-us/download/details.aspx?id=41653), which can be used by organizations to update firewalls where necessary. Only U.S. regions are used, and to support triPOS Cloud, firewalls should allow access to outbound TCP/IP on port 9001.

Installed Processes and Services

Installed Processes and Services Related Device/System
ABC Fitness ACS Access Control System
ABC Fitness ACS - MySQL Access Control System
ABC Fitness - EMV Service ABC Hardware Services/ Verifone MX915
ABC Logging Service ABC Support
ABC AutoUpdater.Client.exe ABC Support
ABC AutoUpdater Manager.exe ABC Support
CollectSystemInfo.exe ABC Support
DataTrakFPBgt.exe Fingerprint Scanner
DataTrakHardwareService.exe DataTrak Hardware Services
DataTrakSoundPlayerBgt ABC Support
DataTrakSoundPlayer.exe DataTrak Sound Player
DataTrakStartProcessBgt ABC Support
DataTrakHardwareService2 DataTrak Hardware Services
DigitalPersona Authentication Service  
DpHostW.exe *32 Fingerprint Scanner
FingerPrintSetup64  
FixEmvServiceVersion.exe ABC Support
HardwareServiceManager.exe DataTrak Hardware Services when GUI is opened
HardwareServiceRelease2 ABC Support
HardwareSocketRelease ABC Support
Verifone USB Driver Installer Verifone
VerifoneUnifedDriverInstaller64Build5 Verifone Support
DataTrakStartProcess.exe DataTrak Sound Player
DpHostW.exe Fingerprint Scanner
MSILauncher.exe  
Mx800Downloader.exe Verifone
MxFileUpload.exe  
FingerPrintSetup64 Version 1.0.0 Fingerprint Scanner
Non-ABC
Acrobat.exe Abode Acrobat Reader
Bginfo.exe Sysinternals Bginfo
Biometric Authentication Service  
DigitalPersona Biometric SDK Runtime DigitalPersona Support
DigitalPersona One Touch for Windows RTE DigitalPersona Support
Kaseya Agent Kaseya Support
Kaseya Agent Endpoint Kaseya Support
Launcher_Main.exe Logitech webcam when GUI is opened
LumiDvcSvc Attended Biometric Checkin Hardware
Microsoft .NET Runtime Microsoft Platform
MySQL Server ABC Support (ACS)
TSP100ControlPanel.exe Receipt printer when GUI is opened

 

Internet Information

As with any other Enterprise or Business class hardware, Wi-Fi is not recommended for use on workstations with Membership and Operations and peripherals installed. Should a club have no other option, a separate Wi-Fi network should be set up for any guest or free access. Dedicated wired access via single core switches are the preferred connection for optimal performance.

 

IP Pool for ABC

CIDR Notation

Numeric IP Range

Netmask Notation

192.54.252.0/24

192.54.252.0-192.54.252.255

192.54.252.0 255.255.255.0

168.215.168.0/24

168.215.168.0-168.215.168.255

168.215.168.0 255.255.255.0

Browser Setup

Add the following to pop-up blocker settings:

  • [*.]cdn.abcfitness.com
  • [*.]abcfinancial.com
  • [*.]abcfinancial.net
  • [*.]abcfitness.com
  • [*.]abcfitness.net

 

ABC Common URLs

URL Reason Required

If Applicable

*.abcfitness.com

ABC  Fitness Sites and Services

X

  

*.abcfitness.net

ABC  Fitness Sites and Services

X

  

*.abcfinancial.com

ABC  Fitness Sites and Services

X

  

*.abcfinancial.net

ABC  Fitness Sites and Services

X

  

*.myiclubonline.com

ABC  Fitness Sites and Services

X

  

*.logmein123.com

LogMeInRescure (Technical Support)

  

X

*.logmein.com

LogMeInRescure (Technical Support)

  

X

*.logmeinrescue.com

LogMeInRescure (Technical Support)

  

X

*.idlink.net

IDLink Biometric Fingerprint Scanners

  

X

ABC Common Port Utilization

Trainerize / Ignite Engagement uses api.trainerize.com on port 443.

Unless described below as Inbound or Outbound, all ports are used for both Inbound and Outbound.

Port #

TCP

UDP

Reason

Required

If Applicable

21*

X

  

FTP Door File Updates

 

X

22*

X

  

SFTP Door File Updates

 

X

23*

X

 

SSH Door File Updates

 

X

80

X

 

Regular Internet Traffic

X

 

443

X

 

HTTPS Internet Traffic

X

 

8443

X

 

Access Control Admin

 

X

1853

 

X

Citrix Service - Video Feed

 

X

4242

X

 

Remote Layer 2 and Layer 3 Infrastructure

X

 

5100

X

 

WebView for DataTrak Documents

X

 

5721

X

 

Kaseya Outbound Request (LAN/WAN)

X

 

8200

 

X

Citrix Service, GoToMeeting

 

X
8346‡ X   LAN Traffic only    

8446

X (Inbound)

 

Hardware Services

X

 

8546

X

 

Hardware Services EMV Traffic

X

 

8646

X

  

EMV Traffic (ActiveX - deprecated)

X

  
9001 X (Outbound)   triPOS / Worldpay X  

* These are legacy ABC ACS 1.0 ports.

‡ This is a legacy ABC ACS 2.0 port.

GoTo Meeting

The GoTo/LogMeIn whitelist can be found here: Allowlisting and GoTo. GoTo IP ranges are also listed on the this page.

The necessary URLs from the whitelist linked above are as follows:

  • *.logmeinrescue.com
  • *.logmeinrescue.eu
  • *.logemeinrescue-enterprise.com
  • *.logmein-gateway.com
  • *.accounts.logme.in
  • *.internap.net
  • *.internapcdn.net
  • *.logmein123.com
  • *.logemein123.eu
  • *.123rescue.com
  • *authentication.logmeininc.com

Programs and Websites Used by ABC Fitness

LogMeIn Rescue(www.logmein123.com)

This is used by our Help Desk to assist employees with software and hardware issues related to Membership and Operations.

Help.abcfitness(https://help.abcfitness.com)

ABC Fitness' software documentation and tutorials are designed with you and your club in mind. We show you, step-by-step, how to use ABC's club management software.

IGNITE Membership and Operations (https://prod02.abcfitness.com, *.abcfitness.com, , *.abcfitness.net)

Used to access member management software.

CRS (Club Reporting System)

CRS is the ABC Fitness Club Reporting System. It provides reports, charts, and graphs about your club's data. CRS also features enhanced reporting functions to create custom filters and charts, using the Active Browser format. [Access through OBC, Online Business Center]

Employee Portal (https://portal.myiclubonline.com/employee.htm)

  • View trainer schedule, set, reschedule or cancel appointments, as well as download and print calendar.
  • Ability to mark appointments as complete.
  • Employees can identify hours of availability
  • Add additional notes to scheduled clients/appointments
  • Access via web or mobile portals